Martin and Martin exceeded our expectations. Always had great help and they quickly and efficiently did the job. I had stopped in twice before to have batteries replaced in watches. We have a full state of the art on-site repair shop and your jewelry never leaves the premise.…. I don't know if this is his sales tactic but he likes belittling rings purchased elsewhere and is excessively forceful with "trade-in" talk. I'm sure other places would have too, but they're the first place I called. In addition to their years of expertise in the fine jewel industry, I also liked that they are a family owned and operated business. He was extremely knowledgeable and…", "I went to A-1 Jewelry and Coin to sell some collectible coins and paper money I inherited from my grandfather. )My ring features a heat-treated, beautiful deep green-blue sapphire, which he scoffed at. Thank you again. It's been repeatedly such a pleasure to do business with this family owned jeweler. Yelp users haven’t asked any questions yet about Martin & Martin. Our business specializes in making our customer feel like they are number one. Greg Sr. helped me every step of the way and was extremely patient with me while he explained options, styles, and how it would work as he handled my mom's diamond. Greg Martin said to just bring it in. My husband won't be shopping for my jewellery anywhere else. Anyway, a small diamond in the shank fell out recently and I reached out to Greg Jr. asking what he suggest we do since we live in California and they are based in Chicago. Thank you for understanding. and that they would NOT work on it. I am sorry that I gave off this vibe, but with this response I feel obligated to my business to respond. He didn't give a sh*t, not one percent. I can only guess I was treated so poorly because I didn't look like I was going to drop a ton of cash in the store. It was insured but they took care of all the dealing with the insurance co. My fiancé told me she wanted an oval diamond, which as M&M informed me, an oval diamond looks best when it has a "perfect" ratio. Fine, I believed him and the Martin and Martin ring for a few hundred dollars more money, was a better deal. He even knew the man who made my ring personally. I just saw him today and he had my GORGEOUS new Breitling watch. They must have very little confidence in their own repair services. Helped my (now husband) custom make the perfect yellow diamond engagement ring. Goodbye." It could be $20 to resize a ring. Trust me it will not happen again. I needed it appraised for insurance coverage.When I walked in to Martin & Martin and explained that I was there for an insurance appraisal, the man whom I spoke with told me they only do appraisals for jewelry purchased at their store. He is a very straight-forward and honest business man. That ring is stunning and Greg explained to me how to take care of it and encouraged frequent stops to get it steam cleaned for free. A few days later as promised my ring was resized and returned to me polished and beautiful. I was nearly in tears, but I didn't want him to win. To make your ring smaller using sizing beads, our jeweler simply adds two small metal balls on the back part of the inside of your ring.
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