The Scottish Power complaints number is 0844 409 8672. It is set to come into force this winter. We are committed to providing you with excellent customer service, first time every time, here at SP Energy Networks. If we’re not available to chat, you can search our useful articles, email us at contactus@scottishpower.com or if you’d rather speak to someone, you can call us on 0800 027 0072. 3 Prenton Way It will report back with its findings in due course. SP Energy Networks Here is all the information you need to use our complaints procedure. If your complaint is not resolved, there is a three step process in place as per Ofgem regulations. The company have been subject to investigations from industry regulator Ofgem for suspected abuses of their dominant position as co-owners of the electricity supply network in Scotland. Protests of around 50 people were seen outside Scottish Power’s HQ yesterday. Complaints Numbers, Carlton House, Grammar School Street, Bradford, BD1 4NS | Tel: 01274 794977 | 2014 © All rights reserved | The Ombudsman will make a final decision once they have obtained all of this information and inform you of the outcome. However you contact us, we will aim to resolve your query within ten working days. It is always worth comparing providers based on their service ratings, particularly if you have had a poor experience in the past, or are currently experiencing it first-hand.”. All third party logos, branding and trademarks are property of their respective owners. If the complaint is still not resolved, you will be referred to more senior customer care staff. They have previously been criticised by Ofgem who recommended customers switch supplier when they did not reduce prices in line with the rest of the industry. Where appropriate, we will provide an apology and an explanation of what went wrong, as well as take remedial action where this is needed. In common with other energy suppliers, Scottish Power have a structured complaints procedure as prescribed by the energy regulator, Ofgem. We've sourced the numbers for the biggest companies and service providers in the UK so you don't have to spend hours searching! Fax: 0330 440 1625 or 01925 530264 "Such poor complaints handling and customer service should act as a trigger to switch supplier. ScottishPower complaints procedure to face further probe from Ofgem Ofgem is to expand an existing probe into Glasgow-based energy giant ScottishPower over its complaint handling procedures. Complaints phone numbers can be very hard to find. It also supplies power to the national grid. The regulator said it had also opened new compliance cases into First Utility, Ovo Energy and Utilita over how customers grievances have been handled. The survey of more than 3,000 complainants found that just under a third - 32 per cent - were happy with how their grievances were handled, although this was up from 27 per cent since the last poll in 2016. Prenton They will be your point of contact for progression and hopeful resolution of the complaint. Power Cuts & Emergencies - Phone Numbers Central & Southern Scotland Cheshire, Merseyside, N. Wales & N.Shropshire From a landline: 0800 092 9290 From a landline: 0800 001 5400 For all other enquiries relating to our. If you are not happy with the response to your initial query and contact us again, we will acknowledge receipt of your complaint and arrange for a manager responsible for the electricity network in your area to review your complaint.
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