Whenever you have a problem with your order, they will claim they know nothing and let you talk with the suppiler on your own. Most their products are shipped from China but they do not say it upfront. Every time I purchased an item it was broke, took too long to receive, or difficult to trace... looks like any cowboy seller can sell through Rakuten. I was sure that I am typing the correct credential as the account just created one day before. Rakuten lets you shop any way you want and earn rewards. I might just call it my loss at this point because these people are all the way in Japan. I have communicated at length with customer service and provided the order summary. would fix their coupon not working. they steal my money and lock account. 99% percent of the time rebates go through seamlessly… It's a no brainer to head onto Rakuten website and go through one of there links to receive money back on products I buy on a regular basis. Gladly I blocked the payment and reported them to my bank. When you select to pack items, the shipment fee only appear at last and you are not allowed to make change. I cannot access my account and have more than $700 cashback. It was available now at $384.95 by same seller, ISave. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Well guess what, Rakuten says they didn't. I had a recent inquiry with Rakuten about a miscommunication for a check. Michele V of Ebates.ca emailed on August 27, 2019:"Member Services (Ebates.ca)Aug 27, 10:13 CDTHello Vinter,...We will soon process your payment, and I will see that it is issued within the next 5 business days. When you select to pack items, the shipment fee only appear at last and you are not allowed to make change. Bad really bad, This is my first time using Rakuten Global Market to ship my package from Japan to US. No helping, no care. Thanks for reaching out. I have emailed them back a couple of times and have not heard back from them. I really appreciate their work and effort to send the package to me in a timely manner. very snobbish attitude! All I want to point out is that I will not decide my shopping choices on the percentage of cash back because they do not honor the cash back as seen on the day of the shopping trip, They wait for it to reduce and they add the cash back. How do I know I can trust these reviews about Rakuten.com? Please send us an email at Facebookhelp@Rakuten.com. Rakuten is the old Buy.com, which was bought out by the Japanese company. I dont know which one to trust I have sent an email to the company regarding the next step and zero response. AWESOME! I am not new to senates-Rakuten it’s not like I forgot how to shop and get cashback. the delivery process is ridiculous and nobody is going to help you through it. Member Operations Analyst Rakuten.com" You must add a credit or debit card to your account to use Rakuten’s mobile app features. I really appreciate their work and effort to send the package to me in a timely manner. Appalling Customer Service They charge you despite using a verified voucher for a free rental.Only way to engage with them is with a robot chat that quotes Ts & Cs and never puts a real human on the line, It is very bad i don't recommend it .. i bought something which it shows cheaper than other websites but after i placed the order they took from me extra charge within 2 days when i tried to figure out why they told me because of shipping cost ( when i placed the order the total price shows includes the shipping fee ) from what they showed me ( customer service ) that the price might get higher after the placing but al least the seller should let me know .. the problem not stopping here ... when i tried to cancel the order they did not help at all + now i'm waiting more than 3 days so the shop can send the item but he still did not !!! We value your privacy. Found out about them shopping on line yesterday. I was sure that I am typing the correct credential as the account just created one day before. "Wonderful experience" for online shoppingTried to use Rakuten Global Express service. And it says the stores were not offering cash back. Rakuten Global Express Coupons, Coupon Codes, … Hi Matheus - We can take a look at that for you. Yet, no payment received. They now rival Walmart for their online product selection. I am truly dissappointed with Rakuten…Not recommendable at all. You can even earn and use Rakuten Super Points on your next shipments. would fix their coupon not working. Don't know about the "global Markets" part but Rakuten here in U.S. has gone downhill fast! SCAM and makes me upset because I could have used RetailMeNot but I chose to use this site. The cashback was provided for this valued customer.
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